Frequently Asked Questions

When visiting any Press Up venue, simply show your e-voucher to a member of staff on your phone or printed out when settling your bill. They will scan the QR code and accept the voucher as a form of payment, no need for you to do anything! If there is a remaining balance it will stay on your voucher, so you can use again.

Press Up Gift Cards are valid for a period of 5 years from the date of purchase. They do not lose any balance if not used during this period.

Gift Cards are only available for postal delivery within Ireland and Northern Ireland. All Orders are delivered via An Post to a nominated residential or business address. Gift Cards cannot be delivered to a PO Box or Locked Bag address.

Please allow 3-5 working days for delivery. During seasonal periods, please allow additional days for delivery.

An Post is sub-contracted to Press Up for carrying out delivery of physical Gift Cards ordered online. Press Up does not guarantee the delivery of the orders within the timeframe specified as this is dependent on An Post processing times.

If we send emails where a mailbox is full, a server is down or firewalls are present, the email may be delayed or may not be delivered. Some workplace email addresses will be subject to firewall restrictions, and some email servers may deliver the voucher to spam/junk folders.

In some instances email providers can filter e-gift cards or receipt emails into your spam folder or ‘promotions’ folder.

Please check before contacting us if your voucher has not arrive

Protect your Gift Card by registering it here. Why register? Registering your card allows you to link your details with the card, thereby allowing you to protect the balance should the card be lost or stolen. Don’t forget to opt in to hear from us and we’ll also send you regular communications about Gift Card promotions and what’s happening across the Press Up Group. You do not need to register your Gift Card in order to use it.

Visit our Gift Card page here and click on ‘Balance’, enter your card / e-voucher details and your card balance will appear.

Press Up Gift Cards can be used in all Press Up venues.

Press Up Gift Cards cannot be used for deliveries ordered through partners Just Eat, Deliveroo or UBER Eats. They may be used to pay for takeaway collections when ordered over the phone, please mention on the phone to staff when ordering.

Please note that Press Up Gift Cards can not be used in Cleaver East at The Clarence as it is not part of the Press Up Group.

Press Up Gift Cards are no longer part of the Loylap network. If you have purchased a Press Up Gift Card prior to 2019 please contact us to switch it over to our new system. Your card value will not be affected.

If the above FAQs did not answer your query, please contact us at gifting@pressup.ie and we’ll be on hand to help. Please note that our gifting email is monitored Monday to Friday 9am-5pm.