Gift CardsReception Agent
Press Up Hospitality Group is Ireland’s leading hospitality group with over 60 venues, and over 2,000 people on our team. We are committed to building careers for our best and brightest across all roles. With our continued expansion there is a constant stream of new openings and great prospects for those with drive and ambition.
Location:
Cork
Job Description
We are currently seeking a Reception Agent to join the team in The Dean Cork. If you are passionate about exceptional customer service and have previous front office experience, with Opera in a busy hotel then we would love to hear from you!
Responsibilities
- Greet guests in a polite and friendly manner
- To anticipate guest’s needs and ensure that service is provided beyond guest expectations
- Energetic and enthusiastic personality
- To have a thorough knowledge and understanding of all standards of performance and delivery within the nights department
- Cleaning of public areas and ensure that corridors, stairways and fire exits are cleaned and well maintained
- Assisting guests with luggage as required
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist guests with any requests e.g. information, making bookings, and directions
- Ensure all access to the hotel is secure as required by hotel policy and procedure
- Ensure all set ups for following day are done
Requirements
- Must have experience using Opera PMS
- Must have a background in the hospitality industry
- Will need to be self-motivated and able to work on your own initiative
- Carry out any other activities as notified to you by management
- Overseeing room allocations
- Must have experience at implementing SOPS training
Benefits
- Continual training and development
- Career progression within the Group
- Free Staff meal on shift
- Gratuities *
- Press Up Hospitality perks card, entitling you to many discounts across our 60+ venues
- The Press Up Social Club which organises regular fun-filled activities and gatherings for teams across the group
- Wellness at work events
- Travel incentives
- Refer a friend scheme
- External company discounts
- Gym membership discounts
- Employment Assistance Programme – a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
*Applicable to certain positions
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